VPN tunnel request for sub-production instances

ericgilmore · ‎05-26-2022

Can I request a VPN tunnel for a sub-production instance of ServiceNow?

How can I check IF a VPN tunnel exists on an instance?

IF a VPN tunnel exists on an instance, where do I go to see the details?

-Thanks in advance

ericgilmore · ‎07-18-2022

After talking this through in a meeting with ServiceNow and local network engineers, it looks like previous devs setup a VPN using what looks like wrong settings. They're working through these issues now. Thanks for the help.

View solution in original post

MattiasJonsson · ‎05-27-2022

Reach out to support on https://support.servicenow.com/now - they can help you verify VPN setup for a given instance.

If helpful or correct, please indicate so!

Eric Gilmore · ‎05-27-2022

Funny story, I have. I've been going around in circles about this since about 4/29 now. Very frustrating, especially since I thought confirming that a VPN tunnel exists or not and asking what the details are was a simple request. ????

MattiasJonsson · ‎05-27-2022

It should be - send me an email on --- and I'll look in to it for you. If you have a case number, please provide that.

The only caveat I can see is, if you're a partner and are asking about a customer instance that you don't (on our papers) manage or have access to. In that case - support should probably not answer...

Anyhows - happy to help if I can.

ericgilmore · ‎05-31-2022

Mattias,

Thanks for your help. I'm beginning to think that maybe I just don't understand what the support personnel is trying to tell me. I'll drop you an email.