Walkup Experience - Time displays the timezone of the local PC, but registrations show eastern time.

[Gregory]

Greetings everyone. My team and I are trying to implement the Walkup experience with ServiceNow. Our issue as of this time, is the registered time displays the timezone of the local PC, but registrations show eastern time regardless. We would like to have the time display in accordance to the local PC. Any help would be greatly appreciated. 

[Jeff Currier · Accepted solution]

Are these different time zones show for the same user, or different users.  

These are the normal rules:

All times are stored in the platform in Universal Coordinated Time. They are displayed globally based on the system time zone, but are displayed to users in their local time zone according to user settings. Time zone information is important to keep track of to avoid calculation errors or confusing outputs.

The default timezone for an instance is usually set upon the initial configuration of the instance.  This value is set using the  glide.sys.default.tz property in the instance.  In a new instance this value is usually blank, so before an instance is released for public use this value should be set with a valid timezone value.  The value set in this system property will be the value which is used to determine the display value for date/time values for most record types in the system.  The setting for this value will not modify the actual value stored in the underlying field on the instance, but is simply used to modify the value for display purposes in a record.  The value as stored in the field itself is stored in UTC format (Coordinated Universal Time).

If, for any reason, a default timezone is not set in this property on a ServiceNow instance, the system will then default to the time zone setting used by the Java Virtual Machine (JVM) as stored on the user's local machine.

If a user has a personalized time zone set in his ServiceNow user preferences (which is stored in that individual's User record on the instance), that value will override the setting as found in the instance's system property setting which is used for determination of the conversion to the date/time value which is displayed for that particular user for date/time values within records.

Are you experiencing different behavior?

[Jeff Currier]

Did you make any progress on this?

[Gregory]

Good Morning Jeff, 

Yes sir. The solution you provided worked. Thank you for your assistance. 

v/r

Gregory R. Oregon