Default KB Text in a template
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-29-2009 09:14 AM
I'm trying to use a template to create a new knowledge base article. I'd like to provide a template that people can use in the text area to ensure new articles are similar. I cannot use any formatting in the template editor and whatever I enter comes out as all one block of text in the "Text" window when the template is applied.
Any clues how I can do this a little cleaner?
- Labels:
-
Knowledge Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-03-2009 06:31 PM
If I follow correctly, the problem is the the 'text' field on the KB table is actually an HTML field. Because of that, you need to put html in the 'text' field on the template for the formatting to look right.
The easiest way to make this work (without having to mess with html) is to simply set up a sample knowledge article that has the contents you want for your template. You can then right-click at the top of that KB article while editing it and select
'Templates', 'Save as Template'. That should copy the entire html from the sample KB article into the template for you to use.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-03-2009 06:57 PM
Thanks. I'm not sure, but I could swear that "Save as template" was not available in the Winter release (Stable 2). I started this mod last week and we had the Spring release applied over the weekend and I hadn't checked since then. I see it there and that should do the trick.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2020 06:05 AM
Hi Chuck,
Sorry to resurrect this post from 11 years but I'm curious if you found a solution. I'm looking for a way to do exactly this in Madrid for my organisation so that the KB article templates have pre-populated text but I'm struggling to find anything on how this can be achieved!
Regards
Rich
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-13-2020 06:17 AM
Wow, proof that we still have EVERYTHING in the community. I don't even remember writing this when I was a customer back then.
According to my response, Rich, Mark's answer was correct. So many things have changed over the last 11 years, it's completely understandable that the solution I once had is no longer there. Knowledge has been reimplemented at least once if not twice since this original post.
