HiI want to display a lockout message when a user enters wrong password multiple times and fails to login.For this, I modified "SNC User Lockout Check" from 'System Policy -> Script Actions'. But this message is not displayed on service portal login ...
What is the role needed to access cmdb_ci_computer table for 'web acess' only account to read? I don't see any ACL for computer table and only see for cmdb_ci. Is it right or am I missing anything? Appreciate it. In case if they need update to one...
Hello, I want the "Approvals" menu item to be shown at all times, and I want the approval count to be visible when approval is requested. The OOB menu item code is shown below. // only show 30 in header menu dropdownvar max = 30; var t = data;t.item...
We would like to restrict the types of attachments non-itil users can attach to records in ServiceNow. But we would like to offer a larger list of allowable attachments for our itil users. I know attachments can be restricted in the security hardenin...
Hello, How can I redirect a user back to a particular view after a UI Action is clicked? I want them to land on the same record, but I want their views to change? This is the UI Action I have: function closeTicket() { var dialogWindow = new Glide...
Hi I have a reference field that looks up a computer in alm_hardware table. I want to display the serial number 'serial_number' in a form of the computer selected in the above reference field.
I have been using ITSM fulfiller licenses tied to a custom role, to provide access to some of the ITSM suite but not all of the access that the ITIL role provides. I can use snc-incident-write embedded in this custom role to give access to the incide...
Hi Team, We have configured LDAP in our environment but when I try to test the connection status, I'm getting below error: I'm not sure what needs to be done from the SN side. I checked the Certificates node within LDAP and it has valid certificat...
Dear experts, Kindly guide on how we should see ServiceNow as - PaaS, SaaS or aPaaS or ITaaS? A clear differentiation would help citing if ServiceNow is aPaaS - how it is not an PaaS or a SaaS. (kind of explanation) Cheers, Anish
Suppose if I have field a 'Priority' having choices P0,P1,P2,P3 and and field 'Status' having choices 'Serviced','Not Serviced'. Whenever 'Priority' is not P0 or P1 then 'Status' default value should be 'Not Serviced'. I want to achieve this using de...
Hi all, We are using custom scoped table and using cloned form page and widget. We are able to get Dirty form alert "Do you want to save changes with save and discard". But when click on "save" Button field changes are not saving. But for OOB tables ...
Hello, I am using the sc_home page when I click on Request Something. I am getting a failing widget error on the Request and Approval widget although I am not using the widget on the page. I am not sure how to resolve this issue since I am not using...
I have a catalog item where the user provide date variable, and the requirement i have is to take this Date let's say (31/03/2022) and convert it to (31/03/2022 11:59:00) - the time is fixed meaning that it will always be 11:59:00 regardless the date...
Hello, I'm trying to activate the chat in service portal. But I keep getting this message from the bot "There are no agents available at the moment. Please try again later." I checked the queue and the group assigned to that queue. I set the availabi...
We need to archive the CIs from the CMDB CI(cmdb_ci) table, however, we couldn't find them in the table listed under the Archiving rule form. Please explain why this is happening and how we can complete the archiving rule.
