We want to turn off Interceptor for Change Requests

Allen12 · ‎08-05-2021

We would like to turn off Interceptor Form for the Change Request. I tried turning off the Options, but then a blank page pops up. How can I remove the page from being triggered?

Jared Wason · ‎11-16-2021

I changed the Create New module link's argument from 'new_change_redirect.do' to 'change_request.do?sys_id=-1', same thing for the New ui action, updated the action.setRedirectUrl to 'action.setRedirectURL("change_request.do?sys_id=-1");'.

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Mark Roethof · ‎08-05-2021

Hi there,

You could change the module? The module out-of-the-box Quebec goes to "new_change_redirect.do" (Rome "new_change_redirect.do?sn_new_chg_origin=module"). Change the type of the module to "New Record" for example. Obviously this might have consequences on the Flows/Workflows, etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Mark Roethof · ‎08-05-2021

Any feedback?