We want to turn off Interceptor for Change Requests

Allen12 · ‎08-05-2021

We would like to turn off Interceptor Form for the Change Request. I tried turning off the Options, but then a blank page pops up. How can I remove the page from being triggered?

Jared Wason · ‎11-16-2021

I changed the Create New module link's argument from 'new_change_redirect.do' to 'change_request.do?sys_id=-1', same thing for the New ui action, updated the action.setRedirectUrl to 'action.setRedirectURL("change_request.do?sys_id=-1");'.

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Allen12 · ‎08-05-2021

This is my Dev Env. We are planning to Update Prod to Quebec on Monday. We do not use "Comprehensive" . This Interceptor just showed up in our Quebec instance.

Community Alums · ‎08-05-2021

Weird... when you edit the modile , what is in there? It should be like mine :

Community Alums · ‎08-05-2021

Or like this one (strange enough Quebec and Rome have some differences, this is for Quebec)

John Zhang1 · ‎08-05-2021

Navigate to System Definition>Interceptors and select the one for change (should be the one that has the Intercepts field as change_request.do). Open up that record and set all the Answer records in the related list to active=false and it should not intercept your new record creation anymore

Please mark reply as Helpful/Correct, if applicable. Thanks!

Allen12 · ‎08-05-2021

I have tried this. A blank page then appears instead of the questions.