What are "best practice" for setting up a knowledge base for the first time

[rody-bjerke]

Hi,

What would you say is the best practice for setting up a knowledge base?

How many knowledge bases and what to call them,

How many categories and what to call them.

I'm wondering.

[asifnoor]

Also, refer to this link for best practices on setting up KB.

https://community.servicenow.com/community?id=community_question&sys_id=bfd7072ddb1cdbc01dcaf3231f961981

Kindly mark my answer as correct/helpful if this helps you.

[asifnoor]

Also, refer to this link for best practices on setting up KB.

https://community.servicenow.com/community?id=community_question&sys_id=bfd7072ddb1cdbc01dcaf3231f961981

Kindly mark my answer as correct/helpful if this helps you.