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What are "best practice" for setting up a knowledge base for the first time

rody-bjerke
Giga Guru

‎03-05-2017 01:44 PM

Hi,

What would you say is the best practice for setting up a knowledge base?

How many knowledge bases and what to call them,

How many categories and what to call them.

I'm wondering.

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11 REPLIES 11

asifnoor
Kilo Patron
In response to asifnoor

‎01-08-2019 03:56 AM

Also, refer to this link for best practices on setting up KB.

https://community.servicenow.com/community?id=community_question&sys_id=bfd7072ddb1cdbc01dcaf3231f961981

Kindly mark my answer as correct/helpful if this helps you.

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asifnoor
Kilo Patron
In response to rody-bjerke

‎01-08-2019 03:57 AM

Also, refer to this link for best practices on setting up KB.

https://community.servicenow.com/community?id=community_question&sys_id=bfd7072ddb1cdbc01dcaf3231f961981

Kindly mark my answer as correct/helpful if this helps you.

0 Helpfuls