ServiceNowで取得したバックアップのリストアならびにリカバリについて、日時指定をした場合のRPO（RecoveryPointObject）とRTO（RecoveryTimeObject）が分かる方教えてください。災害復旧時については下記PDFに記載があり、1時間と2時間であることは存じています。https://www.servicenow.co.jp/content/dam/servicenow-assets/public/ja-jp/doc-type/resource-center/d...
Hi all, I have a catalog item with a list collector variable. The list collector is a reference field to the sys_user_group table. My issue I am trying to get the responses on an email notification but it's only returning the sys_id of the groups. H...
Has anyone successfully configured S/MIME email encryption with ServiceNow? Is it possible that this is new Paris or Quebec functionality? We need all email traffic encrypted during the entire flow from the ServiceNow email queue to the receiver. The...
Hi, Which table holds the information about 'instance_id', which we see when we browse 'stats.do' or 'xmlstats.do'? Thanks
Requested_For Variables Request/Requested ItemHI Community! Need some advise and a little help. In Fuji release I am trying to sync the REQ & RITM requested_for variable from a variable set and for some reason its not working - Any ideas, Help is app...
Hi I'm attempting to put together a mail script for a request notification which directs the user either to the Service Portal if they have no role and if they have an itil role directs the user to my tickets I've started putting together the follow...
Host Enter the fully qualified domain name of the target host where Microsoft Active Directory is installed. For example, ..com. is specified in the instruction when I do this but not promote to domain controller it does not allow connection.
Hello, I am working on a portal widget. What I need to do is send data from the HTML to Client to Server Script from a checkbox selection. It is not a complex widget, but I do not know how to work with checkboxes. Having the toggle work real time wou...
See how rows 1 and 3 are behaving nicely? And how row 2 has gone rogue and is taking up 6 vertical lines of text? How do I stop this from happening? I want for all of my rows to be the same vertical height, like in Excel when "Wrap Text" is turned O...
Hello Community, We are using OOB filter solution for data table widget on service portal. We want to show only a few fields to be available for the filter criteria. Currently it shows all the table fields. Is there a way to show only the desired fie...
Hi, we currently have 3 instances, dev, qa and prod and are in the process of zbooting the qa instance and reimplementing SN. I'd like to get some ideas for the go live strategy. Do we request/purchase a new instance to be the future prod, move updat...
On our production instance a field on the incident form which was not previiously visible (although used 'in the background' by scripts etc) has mysteriusly "appeared". I looked at the form layout for the same form on our development and test ins...
Hi Everyone, I have a catalog item that uses flow. When I am trying to close the Catalog Task (I have a Create Catalog Task from Flow) I'm having an error that says: Can't predict {"ERROR": "Unable to predict"}. Does someone know what's causing this ...
Hi, Currently when viewing any active incident I have a button that allows me to resolve incidents. Is it possible to have the same possibility when looking at active requested items? So that the user can mark a request as close complete for an examp...
Hello,Can anyone please help me in setting the correct order of the stages of the catalog item.I have created a workflow for this catalog item wherein the stage - "Request Approved" should not come as the request is already pending with manager's app...
