Unable to open knowledge article links by navigating to Self Service --> Knowledge.While URL of the links are highlighted at bottom of the browser but there is no action when the link is clicked.Any help would be appreciated.Thanks in advance.
Hello, We create several Knowledge Bases on TEST instance and we would like to delete them.How can we do that? I Don't find. Please, be precise I am a novice. Thanks a lot, Sandra
What's the various roles/responsibilities of sales and presales person?
Is there an easy way to identify fields tracked in History? Lets say I want to know, which field changes are captured for table [alm_hardware] and [alm_asset], which it extends. How would one do that? Thanks
When we create a survey to trigger it we have given a trigger condition but in that the 'Auto assessment business rule' Bussiness rule which should auto generate but is not generating OOB. And when we try to create and attache it it is not working fo...
Hi all, In Flow Designer we are updating a record. Some of its fields are HTML fields and are to be updated with the content of other HTML fields. Instead of the content however, what we get is something like this: com.glide.glideobject.GlideHTML@dbe...
Hi, On the asset-ci Install status mapping table, i have a requirement to deactivate or modified some of the records.For exemple I need to set "In Transit" Asset State to "Active = false". I can't modify the fields as they are greyed out.What is the...
Hello Community,do you know which is the correct role for a user to be able to see the Mark completed button in a playbook activity card?As admin user I can see the button. as itil user I cannot see the button: We have tried many different roles wi...
Hi everyone, last night we began experiencing an issue with email notifications sent to Verizon phones via phone number @vtext.com. The issue appears to be intermittent with about a 33% success rate. ServiceNow consistently creates the notification, ...
Hello,We are looking to implement a custom User Property for the User Experience Analytics Dashboard. We have already know that custom user properties can be added to this Dashboard by updating a custom service portal widget to call the"setUserP...
Hi, Recently i got a requirement to add "form factor" field for different classes of CI's. I see this field "form factor" is available in cmdb_ci_computer, cmdb_ci_memory_module tables. I want this field to be available in cmdb_ci table and a...
Hi, After i have run a fix, all my 'Locigiciels' field in all records have been emptied. How can I restore the old values to these records? Thanks
Hi , I want to get data from an api for a table in my instance. I don't see a good tutorial or something for doing this. Can you help me please ? Thanks
Hi Guys, I have connected to LDAP server and then created OU definitions. I also created data source for it and then when i click on 'Load all records' , SNOW is pulling only 1000 records. I have enabled 'paging' but it doesn't help. LDAP OU defi...
Hi ,What are the licences required to manage Knowledge Management?Is the ITIL role is neccessary to KM?Thanks,Mallappa
