what are the licences required to manage the knowledge management?

msneha
Kilo Contributor

‎03-10-2016 01:29 AM

Hi ,

What are the licences required to manage Knowledge Management?

Is the ITIL role is neccessary to KM?

Thanks,

Mallappa

0 Helpfuls
  • 3,230 Views
5 REPLIES 5

StephLindorff
Tera Expert

‎03-10-2016 06:49 AM

The KM role "inherits" the ITIL and Knowledge roles (so you will need a license).


0 Helpfuls

msneha
Kilo Contributor

‎03-10-2016 09:41 PM

Thank You.



could you please tell me:



Without ITIL role is it possible to access the Knowledge Management ?



And to maintain the knowledge Management what of kind licence we need?


0 Helpfuls

StephLindorff
Tera Expert
In response to msneha

‎03-10-2016 09:52 PM

Your Knowledge Manager will need the ITIL, knowledge_admin and knowledge roles.   I also use:



  • global tags creator
  • tags admin
  • gauge maker
  • report scheduler
  • template editor
  • filter group
  • report group
  • image admin
  • assessment admin

sachinbhasin11
Tera Guru
Tera Guru
In response to StephLindorff

‎11-24-2022 10:44 PM

I don't think this is correct. Out of the box the user Knowledge role DOESN'T contain any itil role but can still edit the articles so i am unsure if this is correct