what does the column "used" in kb_use stand for?

[Goran WitchDoc]

In the table kb_use there is a column tat is named "used". It can have an value of true/false. No matter what I do, I can't get it to be true. What does it stand for?   I have tried:   * Create an incident from a Article with the "create incident" button * Used the search knowledge button on short description and then pressed the "attach to incident".   I also ran the scheduled job "count knowledge use" just in case this had something to do about it.

[Atul Kumar2]

Hi Goran,

Out of box there is a scheduled job that updates the knowledge use "Count Knowledge Use". And, table kb_use has a reference field pointing to kb_knowledge, so when kb_knowledge gets a new record, kb_use should get one as well.

About SNOW kb_use table write access

Regards,

Atul Kumar

[edwajs · Accepted solution]

Hi Goran,

The used field is set to true by the 'Knowledge Use' Script Action, which is associated to the kb.use event.  

The event is generated in Knowledge V2 when you use the Attach to Incident UI Action on a knowledge article, and possibly also Mark as Solution.   It does not appear to be used any longer in Knowledge V3.

Regards,

Ed Wajs