I have enabled or checked the the AI search box on the portal form but from the front end of the service portal am not able to see the AI search profile it uses the old search methodI have also cloned the AI search profile with the existing for my n...
Brutal honesty, I did not look for it until I needed to debug a client script. Where's my gear icon? I need to turn enable the debugging tools JavaScript Log and Field Watcher: Option to display the JavaScript log and field watcher. docs says it sh...
We have a requirement to replicate all Logic Monitor dashboard report with in ServiceNow dashboard.When checked with Logic Monitor team they share a report widget URL and have asked to add this URL in ServiceNow dashboard to view logicmonitor reports...
Hello,I mistakenly entered my first name as the last name and last name as the first name while creating my Webassessor account. Unfortunately, I’ve noticed that the edit option for the name fields is locked, and I am unable to make the correction my...
Hello Team, How can I check if a Date/Time field is equal to the current date&time in Flow Designer? I’m working with Workflow Studio (Flows) and need to compare a Date/Time field with the current date&time. I want to execute actions based on whether...
Where can I find the sample training incident data (10K+) for Predictive Intelligence?
Hey community, Is it possible to create a custom role that has the same privileges as the Admin role but restricts the ability to delete data from any tables?If I create a custom role that includes the Admin role, it inherits full admin privileges. A...
Hello,When creating a new KB article, we can enter meta(s) at the end of the article.However I cannot find "what separator to use between them"?Is it a space, a comma, a semi-colon, a new line...? Thanks
Hello Team, I have a requirement where users should be able to provide feedback directly from an email notification. The email should contain links (such as emojis) that, when clicked, immediately submit a response to the associated feedback survey.I...
Is there a method by which we can validate a JWT from a third-party Identity Provider that is passed as the OAuth Bearer token on an inbound API call? This is not an OIDC provider, they just use JWT instead of a standard OAuth 2 access token for sec...
Hi, How to activate the discovery plugin in PDI. I tried in plugins page but I didn't find the discovery plugin over there. Please suggest this. Thank You! Regards, Ganesh
Hi I have a dashboard with a number of reports on added, that pull back data on our knowledge base. Things like most viewed articles, total views in on a given day, No. of published articles etc.I'm trying to build an interactive filter to add to thi...
Hi,I can see the option in the layout configuration for the article form for newly created Template but even thought it is added the field is not visible, but in standard template for the article form it is visible in the Article form. newly created ...
Hi everyone, I know it's been discussed a few times over the years but I can't find any current processes or solutions to the query so I'm going to ask for my sake. The need: Show a hint when users hover over the Category choices when creating an inc...
We are building multiple knowledge bases for our organization and for standardization, we are using the exact same categories. We've run into an issue where when searching the kbase, those categories are appearing multiple times on the search window....
