What if ServiceNow crashes?

phenkry
Tera Contributor

Hi,

 

what kind of backup solutions and strategies do you have in place, for if ServiceNow crashes/goes down?

 

For example a full-scale ITSM platform, with 24/7 Service Desk,  using incident, problem, change, knowledge etc.

Size around 8,000 fulfillers supporting 500,000 end users. And suddenly the PROD system goes down and is unavailable for an hour.

 

I'll be very interested to hear your feedback, thx! /Parker

 

PS. please let me now if this post should have had another value in "Choose a Board", I find that extremely confusing)

5 REPLIES 5

Rachel Gomez
Giga Expert

There can be multiple ways in which you can fix an app that keeps crashing on your Android smartphone.

Force stop the app. 

Restart the device. 

Reinstall the app.

Check app permissions.

Keep your apps updated. 

Clear cache. 

 

Regards,

Rachel Gomez