What is the maximum limit of KB article source code?

[hanaphouse]

Can anyone share the max limit of KB article source code -- by number of characters or by number of lines?

If no limit, how do Service-Now handle long KB articles.

The reason for this is that we are pushing data into Service-Now which will then generate a KB article.

[Naresh27 · Accepted solution]

Hi Charlespalma,

As I understood that you were looking at content of kb_knowledge article boundaries.

If so, You can check the max character length of article content by right clicking on filed name('text') in kb_knowledge table and click configure dictionary. Then you see the Max character length set for your articles in your company servicenow instance. By default it is 65000 characters. Please check below image

I hope this helps.

[hanaphouse]

Thanks! It seems that Service-Now will either not respond or shows slower response time when publishing KB articles even halfway the max length.