What is the point of an approval's Due Date?

Uncle Rob
Kilo Patron

When you define an approval you have several options for determining its Due Date:
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But as far as I've been able to tell, it does nothing but populate the due date field.  No business rules or scheduled jobs appear to pick up the slack beyond that.  What I'm HOPING this is is a so far unnoticed way to figure out what happens to an approval if it reaches a due date with nothing happening.

 

2 REPLIES 2

JimmieOdelius
Tera Expert

Hi

 

I haven't been able to find anything. I think it is meant to be used as a "heads up" for the approver until what date the approver has to look into the specifics of the approval request.

I could be overlooking something however.

 

Regards,

Jimmie Odelius

Isela Phelps
Tera Guru
Tera Guru

Yesterday, I did one of the ServiceNow trainings on their Flow. I noticed that they also have a Due Date in there but unlike with Workflow, in the Flow you can actually continue on to what you want to happen if the assigned approval goes untouched. We still use workflow, so today I went in search of a similar solution for workflow, but I don't see anything other than a "scheduled job". 



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