What is the updated KB for KB0535650?

[Kinan Akel]

Hi,

I'm trying to reach this article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535650

But it says:

This article is no longer available. Please use Search to find the latest content

So I wonder if anyone knows the replacement/updated KB article for it.

Regards,

[Musab Rasheed · Accepted solution]

Hi @Kinan Akel ,

What was the Article about.? When I searched I couldn't find anything but you can drop them a feedback and ask for alternate KB Article. Mark my answer as correct if that helps.

[Kinan Akel]

Hi @Musab Rasheed,

It's about validating SSH on the application server for on-prem implementation.

I'll follow your advice on reporting back to SN team.

Thanks,

[Raghu Bellamkon]

This article is Retired as process was not validated. Same content is available on https://kinsta.com/knowledgebase/warning-remote-host-identification-has-changed/

Content on the article:

A need exists to be able to access application and database servers for testing.

Approach overview:

1. Fix the known_hosts file without destroying all the existing RSA keys.

Change plan

1. Using VI, run these commands in order on the file ".ssh/known_hosts"
   
   1. /string
      (using example above, /db12345.abc1)
   2. *dd
      (ensure that your cursor is on the right line when running this)
   3. :wq<enter>
      (this saves and exits VI)

Test plan

1. User should now be able to SSH into the server.

Document from ServiceNow: SSH credentials

If you need more help I suggest creating a Request with Support.