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Resolved! ITIL Admin Role/Permissions

Hi,We'd like our users with the ITIL Admin role to be able to perform the following actions. Are these generally functions that users with the itil_admin role should be able to perform, or are they seen as more admin roles/functionality? Is there a w...

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jmoore by Mega Expert
  • 5532 Views
  • 2 replies
  • 1 helpfuls

Resolved! Compare columns in cmdb_ci_* tables

As all of you CMDBers know, there are many, many tables in the CMDB, that all have names starting with cmdb_ci_*. This is the typical parent/child table scenario that we see in lots of other places within the SN platform. I realize that these are pro...

Earl L by Mega Guru
  • 2609 Views
  • 7 replies
  • 1 helpfuls

Manually change stage of a requested item

I have a workflow that, upon ending, didn't change the Stage of the Requested Item.   We have corrected the workflow, but I have several Requested Items that are actually complete but the stage is still Fulfillment.   Is there a way to manually chang...

leahp by Kilo Guru
  • 5487 Views
  • 11 replies
  • 8 helpfuls

LDAP Transform and Field-Maps

Hy,we've connected a LDAP-Server via a MID-Server, the connection is established and working.Right now, i wanted to create a Transform-Map with our Fields, we would transfer from AD to ServiceNow.In the default ServiceNow LDAP-Section there's a Trans...

solchris by Kilo Contributor
  • 1879 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to delete remove a group type

ServiceNow Documentation shows how to create a New group typeI'm not seeing where it instructs how to remove a created group type.How do we remove a group type from the available list of group types?please & thank you

Les1 by Tera Guru
  • 2638 Views
  • 2 replies
  • 3 helpfuls

Resolved! How do I modify a user name?

In the HI Service Portal, I accidentally added the same user twice. I see that I can deactivate a user but is there any way to delete or modify the duplicates or correct a mispelled name?  

bostrow by Giga Contributor
  • 2353 Views
  • 2 replies
  • 2 helpfuls

Resolved! Group Table is not domain separated

Hi,We have enabled domain separation in our instance, and the domain structure is Global> Top> domain1, domain2, domain3. Here, Top is the parent domain and domain1, 2 & 3 are parallel child domains. The problem is, there are quite a few tables which...

Sakshi14 by Giga Expert
  • 2980 Views
  • 2 replies
  • 0 helpfuls