What role allows a user to delete a knowledge article?

[giangpham]

I am trying to give a user the ability to delete a knowledge article and I was wondering what role allows this without giving the user full system admin rights?

Thank you,

Giang

[Chuck Tomasi]

Hi Giang,

There is no OOB role that allows delete access. That being said, it would be fairly trivial to create one and an ACL that recognizes it.

Creating Roles - ServiceNow Wiki

Using Access Control Rules - ServiceNow Wiki  

[giangpham · Accepted solution]

Hi Chuck,

I found a feature that allows a user the rights to delete a knowledge article without becoming the admin and I did that by going to Knowledge Bases and opened the base that I am using. I then made the user a manager which gave them the action of deleting articles.

Thank you for helping!

-Giang

[Chuck Tomasi]

Thank you for sharing your solution. Consider marking your own answer correct so others can find it easily in the future.

[Tony Collins]

What version of ServiceNow are you running?   Also, what state was the knowledge article in when the manager was able to delete the article?   I am running Geneva patch 6 and making someone a manager does not enable the delete button.

Thanks.

Tony