Resolved! On demo catalog item, populate the phone number and email of current user from the user table.
How to solve the above problem, using client script methods g_form and g_user only
Forum Posts
Resolved! How can I allow users without the ITIL role to view and edit Catalog Tasks, and can I do it all from the Service Portal
Hello All, I have an interesting requirement where I need to allow users who do not have the ITIL role to close out catalog tasks, and they need to be able to do it from the Service Portal. I'm not sure what the best way to achieve this would be. Cur...
Create new Variable Set directly in Acceptance to use it in Catalog Builder
ITSM forum, I am seeking your opinion on the feasibility of creating new Variable Sets directly in our acceptance environment. Please note that we operate across four ServiceNow environments: Development, Test, Acceptance, and Production. In Acceptan...
Resolved! Can I use domain separation unsupported app on domain separated instance?
Hello. There are some domain separation unsupported apps such as Contract, Expense Line(really???).But when I create new record on those table, sys_domain fileds are updated with user's current domain properly. Is that ok to use like this?or is there...
Resolved! How do I change browser tab logo
How do I change browser tab logo. It is confusing to differentiate between tab opend for dev instance vs tab opened for communities site. Thanks.
Resolved! ServiceNow and Azure KeyVault
We are trying to use Azure KeyVault as a possible solution store secret. However i couldn't find or understand the best approach to authenticate a Azure KeyVault, basically is it as simple as using service principal or requires similar setup to Cybe...
Passing catalog item variables to data table from URL filter
Hi everyone. I have an ask to make a list view of one of our custom tables that shows what access a customer has. I've been able to adjust the oob data table from URL widget to display but I cannot figure out how to pass the user name entered into t...
Resolved! Ask for Approval in flow designer - How is manual approval intended to work?
Hi, We're running Paris, I'm building a scoped application, based on the task table, with a flow for the "lifecycle" of the requests. We need several options for approval. It could be line manager or a list/group of predefined users, which is quite ...
Resolved! Unable to connect to Agent Chat
Hi all, After configuring AWA and Chat Setup - I am unable to reach any agent via Agent Chat I'm getting error: "There are no agents available at the moment. Please try again later." which is incorrect because while checking AWA Agent Presence I ...
Does UI macro support Angular version 12 ?
Hello team,Can someone assist me on the below query : we have the request for Migration of Angular JS to Angular, can we use angular version 12 in UI Macro.
Resolved! How to add an existing custom table to an update set?
I want to add an existing custom table to update set. However when I go to the table view and click "add to current update set" or "force to update set", it won't add one record in the update set, there's no columns or other table related info are ca...
Optimizing ServiceNow Workflows: Any Pro Tips?
What are your top tips for optimizing workflows in ServiceNow to boost efficiency and streamline processes? Share your insights and best practices!
Customer Service Management
Hi, I installed com.sn_customerservice plugin. I have no default data (like the records generated for demo in PDI) in cases . Can anyone help?
Where is the most recent 「ServiceNow Platform SOC 1 Type 2 Bridge Letter 」?
Where is the most recent "ServiceNow Platform SOC 1 Type 2 Bridge Letter " ? I already could find the pdf file of "ServiceNow Platform SOC 1 Type 2 Bridge Letter 09-30 2021.pdf ”.
Roles, Customer Service Management
Hi,In CSM portal, when we impersonate user with role sn_customerservice.customer, there are no records visible in All cases, Action needed, My cases, My case tasks, My requests. And when it comes with a user with role sn_customerservice.customer.admi...
