ESS portal issue
How can we see closed/resolved incidents & problem records in ESS portal?(User already have admin & itil_admin role still he is not able to see the closed/resolved incidents & problem records)
Forum Posts
Discover the appliances
Hi Team, How to discover the appliances in ServiceNow. Thanks and Regards,Nikita Gupta
Resolved! Return multiple values from Action in Flow Designer
Hi all, I have made a Script Action in flow designer to find an approver based on the "Manager" field from the submitter of a request, however if there is no manager it should return two other users who are fallback approvers for our whole business. ...
How to Add users to groups in the same flow designer?
Hi guys, Using flow designer, how can I automate the fulfilling of a catalog task that adds users to newly created group. The request contains a list collector of all the user needs to be added in the new group. I am able to sucessfully create a n...
Some CI's names are being populated incorrectly when created or updated through discovery
Hi team, Some CI's names are being populated incorrectly when created or updated through discovery. Thanks in AdvanceNikita Gupta
Resolved! UI Builder - How to configure a list
Hello I am new to the UI Builder and want to configure a workspace similar to the CMDB workspace: In my workspace I already added resizable panes and configured the list menu. Clicking on the different list's names displays the desired lists and the...
Resolved! How to close g_modal window in which I have a record producer; I need to close this g_modal window onsubmit of Record producer.
For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...
Resolved! UI builder - Orders in Sub-page
Hello,I have created a page with sub-pages (viewport).How can I manage pages in right order?? I have entered numbers in "Order" on "Sub-page Overview". My expectation is to show the page with order no. 10 first. Thanks,
Sharepoint spoke set up -
Dear All, After setting up microsoft sharepoint online spoke, I'm able to generate OAuth token but as soon as I try to test an flow action execution it fails with 'Invalid Authorization Token' Status code 401. Did anyone face similar issue and were a...
Integration of five9 and servicenow
Hi team, can I know how the five9 can be integrated with servicenow? Saw that it is feasible by installing 'five9 cloud contact centre' from applications. But no reference guide on how to do the integration or how it works are not given. Thanks & reg...
Resolved! How to removed CMDB Workspace option from banner?
Is there a way to remove the option for "CMDB Workspace" in the banner? Currently testing the new San Diego release in sub-prod instances and was wondering if there was a way to remove this.
Can incoming mailboxes share the same OAuth 2.0 profile?
I have a customer who is using Oauth2.0 for three incoming email mailboxes. They have three different email accounts using the same OAuth profile. One of the email accounts receives email without issue. The other two accounts will not pick up emails ...
New Azure User detail notification not sending
Hi All, (preface, this was all setup before I joined the company) Previously whenever a new user was onboarded by HR, once their Windows login details were created, it would automatically send an email with there username/password to their hiring m...
Resolved! How to translate the date (parsed from the email body) into acceptable format
Hello Community I am trying to create an automated standard change record using inbound email content via Flow Designer. 1- I set my trigger as Inbound email and also set the relevant conditions.2- For the action part, I selected Create Record (Crea...
UI policy to clear question values
Hi, I have to configure a survey with some questions depending on the response to other questions. I leveraged "Depends on" functionality, but we wanted to clear the questions if the user is selecting one option and then changing to other option
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