What role allows a user to delete a knowledge article?

giangpham · ‎06-28-2016

I am trying to give a user the ability to delete a knowledge article and I was wondering what role allows this without giving the user full system admin rights?

Thank you,

Giang

giangpham · ‎06-30-2016

Hi Chuck,

I found a feature that allows a user the rights to delete a knowledge article without becoming the admin and I did that by going to Knowledge Bases and opened the base that I am using. I then made the user a manager which gave them the action of deleting articles.

Thank you for helping!

-Giang

View solution in original post

giangpham · ‎07-21-2016

Tony,

I was running Geneva as well

This is what I did:

1.) Go to Administration > Knowledge Bases

2.) Select the Knowledge Base that you want to give someone managing actions to.

3.) Make that person the Manager by clicking the add icon.

I hope this helps,

Giang

kumarml · ‎09-26-2018

HI Chuk,

Greetings!!

As per OOB functionality knowledge_manager role user is not able to view Delete button on knowledge articles, can you please suggest best way to overcome this.

I need knowledge_manager role user should be able to view delete button and he should be able delete the knowledge article.

Thanks in advance.

Regards,

Kumar