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ā03-18-2019 01:13 PM
We are building in an assessment for certain Requested Items and when those RITMs are created, an Assessible Record is being created.
However this does not automatically add any of the Metric Categories to this record automatically which prevents this from being assigned to a user
I am able to manually associate the Metric Categories to this and it works as expected. Is there a way to associate these automatically?
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ā03-19-2019 12:55 PM
The reason this happened was because I expected that the Metric Category would generate for all Assessmets if you left the Filter to be empty for the Metric Category
However in order for it to generate you must have it entered to match the records from the table, such as
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ā03-18-2019 01:21 PM
That can be done with "Defined related lists".
See links below:
https://www.servicenowguru.com/system-definition/relationships/defined-related-lists/
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ā03-18-2019 01:36 PM
Thank you for the reply, but the Category related list in the screenshot above is the related list for Metric Categories.
For example, clicking Edit will allow you to associate the two Metric Categories in the First Review Assessment type
These two are the Metric Categories associated to the Assessment Metric Type
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ā03-19-2019 12:55 PM
The reason this happened was because I expected that the Metric Category would generate for all Assessmets if you left the Filter to be empty for the Metric Category
However in order for it to generate you must have it entered to match the records from the table, such as