When the RITM is set to pending, end user cannot post comment ( Activity Tab and attachment tab missing)

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Vijayr119
Tera Contributor

‎01-28-2022 07:33 AM

 

When the RITM is set to pending, end user cannot post comment.  Activity Tab and attachment tab missing

 

When its in work in progess

find_real_file.png

 

 

When we set the RITM to Pending

 

find_real_file.png

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Brian Lancaster
Tera Sage

‎01-28-2022 08:51 AM

Found it, the configuration is under Standard Ticket > Standard ticket Configuration. When you go into the one for sc_req_item and click on lets say activity under the Tab configuration you will see state is not pending. You will need to switch to Service Portal - Standard Ticket applications to make changes.

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Rienze
Tera Contributor

‎05-26-2022 04:41 AM

This is great. I was facing the same problem too! Glad to come across this solution

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