When uploading video to db_video, the image is not showing

[Allen12]

Video was recorded as MPEG4 , 35 MB.

Any help fixing this would be appreciated.

[Logan Poynter]

Hello Allen,

Does this happen to all videos you upload or just this one? Showing no run time leads me to believe there was just an error on upload and the file is corrupt within ServiceNow. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Allen12]

It is doing it to three separate videos.

[Logan Poynter]

Hello Allen,

Attach the video to the KB article using a paperclip icon and then click on the insert/edit video button in HTML and select type as 'attachment'. See KB0830105

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Logan Poynter · Accepted solution]

Hello Allen,

Is there anything else I can assist you with? If not, would you mind marking my reply as correct so that it shows as solved for others who may have the same question in the future.

Thanks,
Logan