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One form for all requests?

Hi everyone!  Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now.   Yay!!  The fine print -- they want one form.   Zoiks!  Let me add a few numbers here... we have ... roughly 30 services ...

SLA duration based on Catalog Item

We are using the SLA plugin. I am trying to create an SLA which pulls the duration from the Catalog Item delivery_time field rather than the value specified on the SLA definition. Can anyone tell me how to do this? Can anyone tell me the purpose of t...

gflewis by Kilo Expert
  • 1788 Views
  • 3 replies
  • 0 helpfuls

Reference vs lookup select box

Hi,I am trying to make a field look up select box variable type. Can I do the dot walking like current.variable_pool.reference_field.fieldnames?The lookup selectbox gives us a nice look way than reference, but reference field has a advantage of   dot...

ryadavalli by Tera Expert
  • 6045 Views
  • 7 replies
  • 0 helpfuls

Adding header to UI Page

Im wondering is there a way to add a header to a UI Page? I am working with the kb_view UI Page and I am trying to give it the same feel as the rest of our CMS.

ahaz86 by Mega Guru
  • 2471 Views
  • 6 replies
  • 0 helpfuls

Integration of ServiceNow with iTRACS

HI, having recently purchased ServiceNow we are working on our project to bring about a full integration and/or replacement with existing legacy solutions.   One that is interesting it iTRACs which is used here for the management of Networks and rela...

ptwomey by Kilo Explorer
  • 1461 Views
  • 3 replies
  • 0 helpfuls

Managing Aging Tickets

I am looking for feedback on how organizations manage their aging tickets.   For example, do you have a formal outreach program by calling ticket owners for status.

sarajanedw by Kilo Explorer
  • 1891 Views
  • 1 replies
  • 0 helpfuls

How to schedule a maintenance task

I have been asked to set up quarterly tasks for Windows Updates.   First we have created a new table called u_planned_maintenance_tasks (which is an extension of the task table).   We have specific fields we will want filled in:   Short Description (...

jmbrake by Kilo Expert
  • 2573 Views
  • 4 replies
  • 0 helpfuls