I would like to set a Field Message on a catalog variable.However I am not having any luck doing so.I am able to get the value, set mandatory, visiblity.I tried what was posted in the following link:How to display error message next to a variable in ...
Looking to start utilizing the knowledge management module.Before any new documents are loaded, I would like to clean up the documents that are out there. What is the best practice for cleaning up articles in the knowledge base?Should I do an export ...
I have a calendar report that I generate on Change Requests that have both start and end dates. (planned_start_date and planned_end_date) Most of the time, these fall on the same day, so no problem. But sometimes we'll say things like, "Start this ch...
Hi Everyone,Is it possible to change the color pallet of the font color within a knowledge article? It's wonderful that the user has 40 colors to pick from. Sadly, however my company would like all official web-based documents to use a specific c...
When we do a search in our Knowledge Base results are returned based on the meta data contained in the article however when the link is clicked nothing is displayed, also when the link to show all articles i the topic is clicked it displays all the K...
We have a request to prevent users from selecting CIs where Status = Registered when creating CI Groups. How do I update the default filter so that the user doesn't have to alter the filter each time they create a group? I've attached a screenshot of...
I am writing validation scripts in ServiceNow platform. How do I properly validate form data on the server side without being called by a client script? I already have a catalog client script working to call a serverside ajax function in a script inc...
Hey all,I have a catalog item that has a container section set up in the following manner:Container Namesingle line text1select box1single line text2select box2single line text3select box3single line text4select box4The problem I'm running into is, t...
Is it possible to create a report that will filter a list of incidents based on certain criteria, followed by further filtering the list if a string is found anywhere in the work notes?
Whether you are using Service-Now or not, we all have things that come up with knowledge management that makes the job tough. What is the most challenging task you face?For us, it is maintaining the content to ensure it is still accurate. The ren...
Hi SNC, Is there a way to change the color of the Global Search? It's by default very un-noticable, unless you know it's there, and I think it would be wise to make it more visible as searching is one of the first things which people do in SNow. Do ...
I have a content page which loads an iframe containing a record producer form. By default, the form width is set to 100% width: Aside from setting the 'Sizing' (height, width) in the iframe form, how can I modify the parameters of the iframe to ch...
Hi all,I'm trying to populate a variable on a catalog item based on the Request For widget on a catalog item.I currently have a script that pulls the location of the person logged into ServiceNow into a variable but that may be a service desk person ...
I have found a bunch of these and the advice never fixes my problem.In the service catalog I want to change the icon that appears next to the one record producer that I have, so that it's the same as the Catalog Items.Yesterday I tried OVER AND OVER ...
HI,I am tyring to make a lookup select box referencing to a table. Can I dot walk to any other column in the table using the script with this lookup selectbox ?Thanks,
