Whenever any CMDB value is searched using global search, it is returning two search results

[NavyaC]

When a CMDB record is searched using global search, two results are coming up as shown in the image. Under Text Search Groups from CMDB>> We have seen there are two values in the Text Search Table in related list>> so we have deleted one if the record. But we are still seeing the two search results which is causing a confusion to the user. Can you please help on how to fix this?

[Dr Atul G- LNG]

Hi @NavyaC 

It looks like there might be some misconfiguration. Could you please check the Global Search plugin and repair it?

[NavyaC]

Hi Atul,

Can you please provide the plugin name which has to be repaired.

[JC Moller · Accepted solution]

I typically start by inspecting the code. Select one of the duplicate values, right-click on it, and choose "Inspect." Locate the sys_id that the code object references, then use the SNUtils sys_id search to find the corresponding record. Repeat this process for the other object as well. While this might not immediately resolve the issue, it can help you make progress in identifying the root cause.

In most cases, the data often points to the sys_search_source table. Is there any suspicious data in that table? Have you recently added or modified any search sources? Additionally, check if all users are experiencing the same issue or if it is isolated to specific users. These steps can help narrow down potential causes of the problem.

Page data shows where the duplicate value resides (example data, not relevant to this case):


BR, Jan

[NavyaC]

Hi Atul,

As suggested i have repaired the sn_ui_globalsearch plugin. But still seeing the two search results for CMDB.