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01-27-2020 11:04 AM
How can I see users that that have marked their presence "Available" inside of Agent Workspace? We are setting up Chat/AWA and one of our stakeholders have asked to visualize queue agents that are available to answer chats at any point in time.
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03-12-2020 09:18 PM
This has been resolved by ServiceNow Technical Support. Please refer to KB0795721 for more information.
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03-12-2020 09:18 PM
This has been resolved by ServiceNow Technical Support. Please refer to KB0795721 for more information.