Where can I see "Available" agents Agent Workspace/AWA?

Blake Bowers
Tera Contributor

How can I see users that that have marked their presence "Available" inside of Agent Workspace?  We are setting up Chat/AWA and one of our stakeholders have asked to visualize queue agents that are available to answer chats at any point in time.

1 ACCEPTED SOLUTION

ServiceNow Tec2
Mega Sage
This has been resolved by ServiceNow Technical Support. Please refer to KB0795721 for more information.

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1 REPLY 1

ServiceNow Tec2
Mega Sage
This has been resolved by ServiceNow Technical Support. Please refer to KB0795721 for more information.