Before disabling an Assignment Group, how would one go about identifying any automation (record producers, scheduled templates, workflows, etc) that may be creating/assigning tickets to the assignment group? Also, is there any need to move the Closed...
We want to enable our user's to decide on their own if/when they change over to the "NEW" UI (Polaris). (Don't understand why this isn't built in like it was for the UI15-16 switchover). Simple approach to this I thought would be just a UI Action on ...
Hi, I am trying to access the docs.servicenow.com but getting error like below, Can someone please help me to resolve We were not able to display the page you requested. TypeError: $(...).tooltip is not a function TypeError: $(...).tooltip is no...
I can think of a couple of workarounds for the following issue, but wanted to know if I'm missing the "right way" to do things... I am building a flow that needs to generate a number of Requested Items based on a condition. Because the condition wil...
When creating an announcement for the employee service center (ESC), the banner announcement doesn't show for anyone who already has the ESC open....even when navigating between different catalog items and menu items/ favorites etc. The announcement ...
We are looking to switch over to AI Search but first we have some questions. 1. Are we able to enable AI Search but continue to use Zing while we test the AI Search configurations? 2. Is AI Search an additional widget and not a full on replacement o...
Hi, i'm facing this weird issue with my pre-prod mid-server i'm struggling to identify what is going on tbh. My record producers are working fine, but as you can see mid-server dashboard look like the mid-server is not validated (and i think it's imp...
Background: In one of our preprod ServiceNow instances I have installed the Zoom 3.0.0 spoke the Notify Zoom Connector 1.3.0. according to our Zoom admin since we use SSO you can only have your email address in Zoom on the preprod side or the prod si...
Hello everyone,I would like to know if there is a way to remove the additional comments and work notes from the case form only. At he moment they show in the case form and the activity panel, however if I go to the form design, I can only see it once...
I need to create an array using values from a custom table in script step and use its values as outputs for further flow. But I am not sure how to do so... I have tried to create an array but seems like it's not the right way. Can someone help me wit...
Significant performance issues have been experienced by users in the last few weeks but I can't reproduce it in the dev instance. Prod is currently running Rome patch 4 hotfix 1b and dev is on Rome patch 7 (Prod is being patched this Saturday) and we...
Hello All!I have a requirement that has to be met where a RITM state has to be updated once ONE of the catalog task states moves from Open to Work in Progress. How can this be accomplished? Currently, when I put one of the Catalog Tasks in a Work in ...
Hi Team, we had stories module which we had using as per the ITIL standard. we need to implement the approvals ,once the story approved it need to move to next stage ,other wise it need to get cancelled. plesae suggest is there any additional steps ...
I have created a custom theme in the new San Deigo UI with custom styles (color and header logo) as described in the product documentation, however, these styles do not get applied. Is there a specific process you have to follow to override the defau...
Hello Community, I am having an issue to import an Excel file using the attachment variable on the serviceportal. Using Admin access I have no trouble to read the Excel data and fill a multirow variable set. But when I try it using a user with snc_in...