Hi everyone, does anyone know what role does user need to have to view My Team's Cases in agent workspace dashboard? they have a role of agent_workspace_user, and itil role currently thanks for any help! Elena
Hello Team, Many users were having homepage in Rome Version and with San deigo it is not longer visible. How do I set specific Old homepage/dashboard as a homepage for specific user as before. Please advice.
Title! I can't find anything in the ServiceNow documentation online, just new and old posts. I would love to know more about this table.
I have a requirement to create a task if date field is empty. I have created an custom Action and it is returning true when date is empty which is correct but, when I called the same Action in the flow it is always returning false value which has to ...
Hello, after updating to SanDiego, several times, after the servers (Windows) restart, the midservers do not start correctly.It happens in all instances (production and sub-production).In particular in the file "event0.log.0" there are these errors: ...
I have a user request to make the 'txtResponse' field on the 'validate_multifactor_auth_code.do' page automatically have focus. Where would I be able to modify this page? It doesn't seem to be available as a Processor or UI Page or the welcome page...
I created a system property and script include to use as a reference qualifier, it is working on the platform side but when I use the same reference qualifier for the record producer as an advanced reference qualifier it doesn't work. This is the re...
Need to delete records from sysrule_assignment table which is defined on certain conditions. Now i am using flow designer to trigger these deletions. How can i define the conditions defined in Assignment rules table to the flow so i can trigger the r...
Hi , Could someone please help me with g_form.showFieldMsg? As per script below, I have put some spaces in between however on the form, it shows with only 1 space in between words. How I can ensure that HH is directly below Hours box and mm is direct...
I need a script , when the incident form is new record. the short description field should be get automatic updated and that particular new Record should view in "test view" how can we do this in client script
When a user puts in an incident via the ESS portal the contact type is automatically set to phone. Where can I go to update or change it to show self service instead?
So earlier we used to have this icon on homepage and clicking on it will load the current update set on the form and we can see what all is being captured there. But with the new UI, I don't see the option. How can easily load the current update set ...
Hello everyone, I am having trouble about passing data from the Server side to Bootstrap Modal in the AngularJS Directive. The data in the modal is not the same as that in the card. I check the console.log() in the browser, but it seems fine. Can yo...
Service Portalでcaseテーブルを拡張したテーブルを参照したRecord Producerを作成しました。 Record Producerの変数のデフォルト値に、ログインしているUser tableのcompanyカラムの値を自動保管したいです。 具体的に、添付ファイルの”デフォルト”にどのようなスクリプトを書けば良いでしょうか？ 以下、試みましたが正常に値を取得できません。 javascript:g_user.Company アドバイスをお願い致します。
