Resolved! Agent Workspace on Mobile App
Can an agent open a Agent Workspace in mobile app? Is that possible
Forum Posts
Resolved! How can we share/publish/download reports on Service Portal
How can i share/pubish/schedule/download reports on service portal? Is it possible?
How to specify user's language in email script
Hi, 1. whenever we using ${field name} its showing Norwegian language, because its taking system default language that is Norwegian. is there any option to translate the language.2. How to specify the user's language in email script? because in notif...
KCS status for knowledge articles.
We are using KCS state for knowledge articles, but this is a customization. Does anyone use any out of the box functionality that meets the requirements for KCS status?
Quiz with Multiple selection questions and correct answers
Hello, We want to configure quizzes to test the knowledge of our employees, and we need to use two types of questions: Scale - where you should choose only one correct answer;Multiple selection - where you should choose more than one correct answer. ...
Resolved! how can i hide an icon link widget based on roles or groups?
I need to hide an icon link widget based on role, for ex. if user has abc role he should not see the icon link widget but if he has xyz role he should see it
Allowing non-ITIL user to add comment to SCTask in Service Portal
We created the ability for end users to view the SCTasks that they are the end user for in the service portal. We want them to be able to add comments to the tasks, similar to how they can add comments to the RITM. We added an ACL that gave users wit...
Resolved! what is the difference between catalog and catalogs in service catalog??
what is the difference between catalog and catalogs in service catalog??
Resolved! Check if specific date is in between two dates?
Hello, I have a script in business rule that gets the value of recipients of an email. There are emails that has many recipients.I want to check if the recipients start date is in between the created and updated date of my custom table. And if not th...
View Rule or User Preference?
I want my itil users to always see one view and everyone else to see another. Should I handle this with a view rule or with a system user preference? At first I had assumed a view rule would be the best way to do this, but I am finding that user pref...
Resolved! Code not updating records
Hello, I have a background script that does not seem to be working. It is supposed to copy all field values from 1 field to the next (duplicate field values should be copied to the most recently updated). I can print/log the values that are missing, ...
How to restrict (read) access to visual task boards ? (VTB)
Hi all, I have created a VTB where I'd like to restrict the access. Only members should be able to see the content / the tasks of this specific VTB. How can I do it? Many thanks in advance! Cheers Artur
Resolved! Widget List - add variables from RITM
Hi everyone I have a requirement, for displaying a variable in the list of the RITM on the Service Portal, displayed through Instance of Simple List. I'd like to configure Display field, given that this variable should be displayed on the first posi...
Resolved! Dashboard | Report | Define default sort order
Dear SNC I created a Dashboard with a report.Now I want to define a default sort order for the columns for everybody who is opening the dashboard. I can only change it for my dashboard, how can I change it globally for everybody? Any help is appreci...
Event Queue-Trigger Notification From Business rule
Hi, Can someone help me with how to trigger Notification from Business rule. I want to trigger notification to assiged_to on ScTASK. This is the script that i have added: var gr1 = new GlideRecord('sc_task'); gr1.addEncodedQuery('active=true^stateIN-...