where do I find our ServiceNow account number that starts with "ACCT?"

[Suzanne Coffman]

We opened a support case to get one of our users' accounts linked to our account so that she could sign up for classes on NowLearning.  The only account number we could fine was the one from the ServiceNow sales order.  That is not the correct account number.  They closed the case and referred us to the admin for our account.  That's me.  And I cannot find a number starting with "ACCT."  Obviously, very new to ServiceNow.

[Allen Andreas]

Hi,

If you opened a support case, then the technician would have access to your account because the case is associated with it. I'd recommend reopening the case and asking for clarification as they can see that information via your case. If they're referring to your NowLearning account, you may want to login with that account via NowLearning and see if you see anything there in the profile as far as who has the credit manager profile and can assign credits, etc. There may be some accidental miscommunication going on in your case.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[ersureshbe]

Hi,

As per your info, you can get the information from /customer_account_list.do table.

Please mark as helpful/correct answer if it helped

Regards,

Suresh.

[Suzanne Coffman]

I found the table, but there is not a field for account number, nor is there an available field for account number that I can add.

[Justin Lucas]

Hi Suzanne,

Did you find where the account number is? We have a similar request and I am also not sure where to find this ACCT number.