Where do we set the ui page to view/render knowledge article?

[joanmarisse]

Where can I set the ui page redirection to view knowledge article.

My knowledge articles where redirection is kb_view.do shows "Knowledge record not found" when viewed.

While those articles redirected to kb_view_cust.do shows the article content.

When i tried to manually edit the articles with issues' link to kb_view_cust.do, the article content can now be viewed.

Please advise.

We have migrated to knowledge v3.

Thank you very much.

[vinitha3]

Hello,

This link will help you : http://wiki.servicenow.com/index.php?title=Migrating_to_Knowledge_Management_v3#Knowledge_Article_Vi...

Thanks,

Vinitha.K

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[joanmarisse]

Thanks for the reply.

My next question, is why is it in kb_view page, it is shown that my Knowledge record is not found?

It falls under ${knowledgeExists} = false, when an article is existing.

Please advise.

[vinitha3]

New or expired article?

Check how the value is set for the variable? - ${knowledgeExists}

Thanks,

Vinitha.K

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[joanmarisse]

Hello,

This is a published article created under a new Knowledge base.

knowledgeExists is set as this:

var knowledgeExists = kbViewModel.knowledgeExists;

I don't know how to check this