Where do we set the ui page to view/render knowledge article?

joanmarisse · ‎03-14-2017

Where can I set the ui page redirection to view knowledge article.

My knowledge articles where redirection is kb_view.do shows "Knowledge record not found" when viewed.

While those articles redirected to kb_view_cust.do shows the article content.

When i tried to manually edit the articles with issues' link to kb_view_cust.do, the article content can now be viewed.

Please advise.

We have migrated to knowledge v3.

Thank you very much.

vinitha3 · ‎03-15-2017

Hello,

Thanks,

Vinitha.K

Please Hit like, Helpful or Correct depending on the impact of the response

joanmarisse · ‎03-15-2017

Thanks for the reply.

My next question, is why is it in kb_view page, it is shown that my Knowledge record is not found?

It falls under ${knowledgeExists} = false, when an article is existing.

Please advise.

vinitha3 · ‎03-15-2017

New or expired article?

Check how the value is set for the variable? - ${knowledgeExists}

Thanks,

Vinitha.K

Please Hit like, Helpful or Correct depending on the impact of the response

joanmarisse · ‎03-15-2017

Hello,

This is a published article created under a new Knowledge base.

knowledgeExists is set as this:

var knowledgeExists = kbViewModel.knowledgeExists;

I don't know how to check this