Hi,I'm curious if there are any best practices regarding how to structure roles and ACLs (and to an extend, the groups they're attached to).Do you use one role for a persona, which contains multiple ACLs (for example, an admin persona has exactly one...
The addExtraField() method in ServiceNow is typically used in the context of creating or customizing scripts, like client scripts or business rules, when working with GlideRecord. This method is used to add a field that is not part of the default Gli...
Path=From \\test1\test2\test3 While passing the above path in API getting error due to the Back slash included in the path. We need to replace single backslash with double backslash.
I have a field that is a reference type, how can I assign this value from another table to it?
Hello Community!I need support on creating this report (On the Case Table) which visualizes New tickets, Closed tickets, and Open tickets on a weekly basis. Please support as I am struggling to create this, Thank you in advance.
I have a portal widget which was developed to see a few details. is it possible for me to add the same widget to the agent workspace landing page and view it on the homepage set up? Please help.
ServiceNow Catalog Client Scripts are powerful tools for developers looking to enhance the user experience within the Service Catalog. They enable the creation of dynamic and interactive catalog items by automating field behaviors, validating inputs,...
Hello Everyone! I am trying to configure Advanced Work Assignment (AWA) to help with a scenario where an agent would be working across two different user groups/queues. The ask is that the capacity of an agent could be set to X for one user group and...
What can the "system" user see when it comes to domain separation? I have a service catalog item/flow that puts the record in the correct domain based on the Created by user, but then the flow (which I have running as "system") updates the record, a...
We have a need to track changes to group membership for auditing purposes.This does not seem to be something out of the box or easy to accomplish. And this seems like a very normal thing to want to capture and be able to track.How can we do this?
I've used the Automated Test Framework's new "Auto-generate tests" feature a few times now, and just got to run it again to generate a new suite after our Xanadu upgrade. I have noticed that the generated tests do not follow the "best practice" of cr...
Hi, We have a custom table that extends request table . Lets take table name as ABC We have a record producer that creates tickets in this ABC table this record producer has a variable of type Macro - which is an OOB attachment widget. I have a scrip...
HiI have requirement that SLA should calculate only between 10AM to 6PM and exclude holiday days. Help me the steps to configure the same.
Dear Community. The following flow is created to automate the catalog item 'Create Microsoft Entra ID groups'. For that we first need to check wether the users, we want to add into a group, already have a Microsoft Entra ID user or not.If its not, th...
You can add the "Variable Editor (Formatter)" to the Story form, or any other task form, that is generated by a record producer. This KB article explains the process: Determining whether the Variable Editor is added to a form - Support and Troublesho...