Where do we set the ui page to view/render knowledge article?

[joanmarisse]

Where can I set the ui page redirection to view knowledge article.

My knowledge articles where redirection is kb_view.do shows "Knowledge record not found" when viewed.

While those articles redirected to kb_view_cust.do shows the article content.

When i tried to manually edit the articles with issues' link to kb_view_cust.do, the article content can now be viewed.

Please advise.

We have migrated to knowledge v3.

Thank you very much.

[vinitha3]

Check on UI actions of the knowledge table - "View Article"

You have to edit the URL here.

Did you do all these?

Thanks,

Vinitha.K

Please Hit like, Helpful or Correct depending on the impact of the response

[joanmarisse]

Hello,

Yes I've tried that, but that is not what is to be changed.

The scenario is when you search in the knowledge base, and you click the Articles Name/Title which is a link

that gives a Knowledge record not found.

[vinitha3]

So, on hover what is the URL it shows?

Have to tried to manually access that URL?

Thanks,

Vinitha.K