Which attribute to store record role ?

sylvain8
Tera Contributor

Dear community, 

We're migrating our legacy CMDB to serviceNow. 

Multiple discovery are in place and we already defined several endpoint using flow designer to fetch specific data from the legacy system. 

 

We have 1 attribute called "Role" in our legacy system for which we want to be visible and used in ServiceNow.

this attribute contains the main activity of the CI like SQL, Security, Network,...

 

I see some attributes in let's say cmdb_ci_server table which eventually can be used to store such information like Category, subcategory, classification or justification.

However they contain already some choices (except subcategory) which does not fit our values.

 

I am new in Snow world, do you have any recommendation on how to achieve this ? 

Using subcategory, creating a new attribute, using another mechanism ootb to achieve such thing ?

 

Thanks for your input, any feedback is appreciated

sylvain

 

1 ACCEPTED SOLUTION

@sylvain8 Ideally, it should not be a problem. However, I recommend making this change on a Sandbox or Dev instance first, analyse the impact and if everything works fine then move the changes to the higher instances. 

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5 REPLIES 5

@sylvain8 Ideally, it should not be a problem. However, I recommend making this change on a Sandbox or Dev instance first, analyse the impact and if everything works fine then move the changes to the higher instances.