Which BR is responsible for state on SCTASK to get closed after respective RITM state is closed.

[krishi2003]

I can see that not every time the SCTASK state is getting closed after the attached RITM is getting closed.

Which BR is responsible for state on SCTASK to get closed after respective RITM state is closed?

[SK Chand Basha]

Hi @krishi2003  

I think workflow configured for this process

Request->RITM->SCTASK

You can check in Workflow studio or Flow Designer. 

Mark it Helpful and Accept Solution!! If this helps you understand. 

[Luiz Lucena]

I was about to say the same.

[Sandeep Rajput]

@krishi2003 Please refer to this thread https://www.servicenow.com/community/developer-forum/oob-rules-to-close-request-item-and-task/m-p/18... to know about the business rules responsible for closing the tasks and RITMs.