Why can't I see the Service Configuration Item Association Table?

[Laurie Marlowe1]

Hello,

From incident form, when we select the configuration item, we would like to have the Business Service it is related to populate a business service field.   From information on the wiki

https://docs.servicenow.com/product/configuration_management/reference/r_BusinessServiceTables.html

it looks like this information is stored in the Service Configuration Item Association table (svc_ci_assoc).   When I try to find the table and view it, the table does not appear in the Tables list.   I was hoping to create a reference field on the incident form that would auto-populate the Business Service based on the relationship of the configuration item selected.

What am I doing wrong?   Is there a way to do this?

Thank you,

Laurie

[Chuck Tomasi · Accepted solution]

Hi Laurie,

Can you go to System Definition> Plugins and check if you have the Service Modeling plugin activated?

Reference:

Business Services - ServiceNow Wiki

Activating ServiceNow Plugins - ServiceNow Wiki

[Laurie Marlowe1]

Chuck,

You are so brilliant!   Would have been nice if the wiki mentioned that!

Thanks,

Laurie

[Chuck Tomasi]

Hi Laurie,

It does mention it, it's just not at the top. It's in the middle of section 2 of all places!

[Laurie Marlowe1]

Chuck,

Looks like I need CMDB Enterprise Edition.   Looks like that is an add-on?

Thanks,

Laurie