- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-12-2016 02:02 PM
Hello,
From incident form, when we select the configuration item, we would like to have the Business Service it is related to populate a business service field. From information on the wiki
https://docs.servicenow.com/product/configuration_management/reference/r_BusinessServiceTables.html
it looks like this information is stored in the Service Configuration Item Association table (svc_ci_assoc). When I try to find the table and view it, the table does not appear in the Tables list. I was hoping to create a reference field on the incident form that would auto-populate the Business Service based on the relationship of the configuration item selected.
What am I doing wrong? Is there a way to do this?
Thank you,
Laurie
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-12-2016 02:05 PM
Hi Laurie,
Can you go to System Definition> Plugins and check if you have the Service Modeling plugin activated?
Reference:
Business Services - ServiceNow Wiki
Activating ServiceNow Plugins - ServiceNow Wiki
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-12-2016 02:15 PM
Nevermind...I'm an idiot today (only)!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-12-2016 02:16 PM
You're among good company then.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-26-2021 09:10 AM
by default this shows as blank data. there is no data.
DO i need to manully populate this data or is it automaically populated.