Why can't you copy and paste from word with images to a kb article

[pagdenl]

When we create an article in Microsoft word with images and then try and copy and paste into knowledge articles the formatting changes and all the images are removed.   There should be an easy way to copy and paste from one form to another.

Any Ideas?

[Sarup Paul · Accepted solution]

Depending upon your release of Geneva/Helsinki - you should be able to use the import functionality. The images in MS Word are brought over as attachments, and also embedded in the article

[dirkbender]

We are anticipating an upgrade to Helsinki in a few weeks--is the Word import not automatically included with the upgrade?

[Tim Deniston]

In Helsinki, it should be. On the Knowledge homepage, you should see a button called Import Articles. You can then drag and drop Word files.

[dirkbender]

Thanks...got a bit scared for a minute there.

[skkkk]

Hi   All ,

I tried to drag and drop and image into a KB article
and the image did not appear.   This is a change from how it has worked , after patch upgrade , it's not working .

Now we are in Geneva patch10