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Resolved! MFA broken after clone down

Our Development and UAT environments require local login with MFA. We have a clone preserver setup for the user_multifactor_auth table and during our last upgrade to San Diego we cloned our DEV and UAT environments. Post clone, we could log into the ...

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Resolved! Create GET Scripted API with JSON Request body

I wanted to create scripted GET API which will have a JSON in request body. I tried creating GET API however I found that I can pass data only through query parameters. Example API: GET "API Path" Request Body: { incidentNumner: "12345" createdBy: "a...

Sameer18 by • Tera Contributor
  • 3508 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to set default value of user manager

Hi everyone, Could you please assist me how to set default value of a variable?I need user 2's manager to be the default value (Screenshot below)This script is only get user who is opening the form.Thanks in advanced for your assistance. javascript:g...

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Kifrez by • Kilo Guru
  • 5252 Views
  • 7 replies
  • 0 helpfuls

Resolved! Make Variable type 'Checkbox' mandatory

I have created a label and added 4 Checkboxes which each must be read and checked prior to providing an electronic signature for a particular Human Resources catalog item request.   Even though the checkbox variables are marked as mandatory, one is n...

pstifter by • Tera Contributor
  • 14119 Views
  • 19 replies
  • 10 helpfuls

create a single score report with custom columns

Hi, I am not sure if this is the correct forum for the following Q. Has anyone created a single score report with custom columns? If yes can you please share how did you manage it, please? I know that I can get customized columns via the "cog" but I ...

rajeevj by • Tera Contributor
  • 2509 Views
  • 4 replies
  • 0 helpfuls

GlideDateTime API: addDays and addMonths

Can someone explain the difference between the following functions in the GlideDateTime API? I'm failing to understand how timezones play a part in day, month or year adjustments. I've run some background scripts to try and see if there is any differ...

User173809 by • Tera Contributor
  • 21814 Views
  • 3 replies
  • 7 helpfuls

Knowledge Bases in ServiceNow

I am looking for guidance on making a decision- modify / customize current Knowledge base- create new knowledge base A resource stated (without supporting documentation) that ServiceNow recommends one KB for all IT.  Well ... that doesn't work well f...

Diane22 by • Tera Guru
  • 16430 Views
  • 2 replies
  • 6 helpfuls