Replying to emails
Hi, I want to send reply to emails .The email should go as a reply to the mail that they have sent and not as a new mail. Is it possible to implement in servicenow?
Forum Posts
Resolved! How to display knowledge articles past their valid to date in search results in service portal
My customer is implementing end user self service knowledge and offering it through the current IT self service portal. We have a process to review knowledge articles nearing and/or past their valid to date but they DO NOT want the article to disappe...
UI actions and Policy
I want to create a new Ui action on the incident formWhen I click on it, the Incident state should be set back as "New" (New means the state) This UI action will only be available when the state is not "New"I HAVE TRIED CREATING A NEW UI ACTION FR...
How to localization task request translation under the related links translation tab
Hi ,A knowledge article is created for product knowledge template , when we try to request translations from the view then the Localization tasks are created.But when we try to create a Knowledge article with same template then if we request for "Req...
select Imported incidents in the Report designer
I want to create the following report -Name: "Imported Incidents" | Bar Report to the Incident table, that will show all the Active Incidents grouped by Assigned group. However this incidents need to be the ones imported I have created the reports. ...
Custom leave application.
Hi All, I need to design a custom leave catalog form 1. Employees should select up to 6 holidays from a predefined list which includes festivals like Diwali, Holi, Eid, Christmas, etc. What kind of variable it will be ?2. Automatically include the 3...
RITM task and approvals are missing but workflow shows it's completed
Hi I have several tasks in our Production where the state was already fulfilled long ago but still active, workflow is stuck on the re-open stage (waiting for task to be completed), but when I checked the ticket, the approvals and task under related ...
Resolved! auto populate values based on another field value
I have a field which is referenced to "sys_user" table . If i select a value from user table then value of some other fields populate automatically . Below are the fields Do i need to Business rule or client script to archive this ? How
How to Remove Visibility to Everyone option form the Save Filter modal
Hi,I want to remove Visibility to Everyone option form the Save Filter modal. I tried and didnt find anyway to remove it. I also tried to find its widget but no luck. Please help in this. Thanks,Samiksha
Restrict submit catalog item if short description and Requester is same
Hi All, Users are creating request through emails. The requirement is to restrict to create request if short description and requested for is same. And the existing record is true.I read some articles and posts but I didnt find the correct solution. ...
Resolved! Attachment is not getting attach in the requested item when it is creating via inbound action
Hi,I have created a inbound action to create Request and requested item. Whenever user is attaching any document with email it is not attaching in the respective requested item or request.I checked the email logs. target is coming as blank. This is i...
Resolved! Custom Initial Response Live Agent Chat
I'm implementing a live agent chat through Advanced Work Assignment. I have the queue working. There's the option for a custom "initial reponse." Is there anyway to add scripted dynamic values here? E.g.: Thanks!
Survey not creating through createAssessments
I have created a survey without trigger condition as I have to trigger a survey against asset on demand through schedule job. when I execute below script using createAssessments() function it is not creating assessment instance below is the return ex...
Resolved! How can I force changes to an Scoped Application UpdateSet?
Hello Everybody, I want to know if there's a way to force changes to an Update Set built in Scoped applications. I got this code to use in Background Scprit //Query for the recordvar rec = new GlideRecord('sys_ui_section');rec.get('116b367b6feecf40...
How to add specific user as requested for while submitting record via email
Hi All, I am stuck in one code. I have created a inbound email action for creating request.Users who are in user table and contact table for them request is creating but users who are not in the servicenow for them also request should create. For out...
