Hello - is there a specific role required to trigger system notifications? Example, i have created a notification to be sent when an outage is created. Right now, the notification is only triggered if I begin the outage. Other users can begin the o...
I am no longer employed with the company where I was certified and need to have me certification transferred to a new personal account.
We want to allow a user to edit an existing article but when that article is being edited we want the existing article to stay live and the new article to go through an approval process. The new article would then replace the old article once it has ...
I use Service Now for tickets and Webex for instant messaging at work. I recently had a ticket and wanted to share it with my teammates in Webex so I used the Copy URL menu item. The URL it gave me had an embedded blank and when I tried to paste it...
Hello, When I use my account as an admin I can translate any of the selected language but when I'm impersonating other user that has sn_hr_core.basic role it's throwing an error (see below).
Hi AllI have a variable 'Requested for' and it reference to sys_user table. I've added the simple reference qualifier to exclude users whose location is 'Hamburg' but I have an issue that users without location (location is empty) are also not possib...
Example: We currently have a Knowledge Category of Acute Case Management that is a sub category or Quality&Regulatory. Support for this has changed and Acute Case Management needs to be moved under Nursing Informaticist.Is there a way to move these o...
Looking at all the records in sc_cat_item developed through the Catalog Builder, Last update is always system. I understand the concept of checking out/in, and that this process is performed by the system. But still, for any problem we run into, we w...
A Data Table from URL Definition is placed on the created page.The table label name is displayed, is there a way to hide it?I want to avoid modifying the table label name
Is there possibly an undocumented variable attribute for the URL variable so it is always unlocked? In the portal it displays like below and our users are not understanding that they have to click the lock button to be able to enter the URL.
This is just my opinion of course, but from a layout perspective, it makes more sense to me that Related Links be the last thing on the page. I've noticed that any related lists appear below this and in my opinion, I think it just doesn't look right...
Hello, I am looking for some guidance on creating reports using tables and/or data sources. As a starting point, it would be helpful to know the structure of the tables and data sources and how they relate to others. This includes knowing the colu...
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
There are near 20 K errors per day in the Error log and we want to reduce these repetitive errors. One such error is:- loadRow failure: java.lang.NullPointerException which i can see multiple times in the Error log. Please can anyone suggest what act...
Hello, I created a business rule that runs against the Reassignment History (u_reassignment_history) table.The condition that I need to trigger against is when the new assignment value is "App Eng" Here is what I added to the advance condition field:...
