why Change Management Module is not appearing in my instance

avmohindru
Kilo Explorer

4 hours ago

Mmmmmmmtest file.png

0 Helpfuls
  • 310 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

4 hours ago

Hi @avmohindru 

 

ServiceNow has changed the licensing model, and the New Change is part of the Advanced offering. This might be the reason it is not appearing OOTB in your PDI. ServiceNow’s current guidance shows that Change Management capabilities have different licensing entitlements, while PDIs do not necessarily provide access to every licensed feature. (ServiceNow)

Please follow these steps to check and enable the available Change Management functionality in your PDI.

 

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

  • Change Management

  • Problem Management

  • Major Incident Management (MIM)

  • On-Call Scheduling

  • Walk-up Experience

Application ID: sn_sow_itsm_adv_ct
Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
0 Helpfuls

Aditya_hublikar
Giga Sage

2 hours ago

Hello @avmohindru ,

 

This issue is faced my multiple user  .

 

 You can refer this threads :

https://www.servicenow.com/community/developer-forum/pdi-australia-missing-change-management-applica...

 

https://www.servicenow.com/community/itsm-forum/change-amp-problem-management-application-menus-miss...

 

If this helps you then mark it as helpful and accept as solution.

regards,

Aditya

0 Helpfuls