Why do we get portal error of "Tour ended because the next step was not found." at the top of the page after selecting any of the tour options?

[Ankit69]

When choosing any of the tours from the Tours menu option from the Portal Home page, it takes several seconds but then it finally results in an error.

Steps to check:

1. Go to service portal of instance.
2. Select Tours.
3. Select any of the options. 
4. Choose "Begin Tour".

It will take about 12 seconds (assuming, it's dependent on the environment) but then eventually, there is an error of "Tour ended because the next step was not found." at the top of the page.

Instead of giving error, it must start the guided educational tour of the site. Please help in resolving this urgently.

@Chuck Tomasi @Ankur Bawiskar @Pradeep Sharma @Ishaan Shoor 

[Musab Rasheed]

Hi Ankit,

Please check below videos and see if you have configured it correctly. Mark my answer as correct or hit like based on impact.

https://www.youtube.com/watch?v=QXsWVAB5w3I

https://www.youtube.com/watch?v=_PJhfP7f5mI

Regards,

Musab

[Nishu Saini]

Hi Ankit,

Please check the tour is configured correctly using the button "Edit with Designer". Make sure all steps are configured correctly. If any of tour step is not in use make it active false.

Please mark helpful if the problem is resolved!

[Ankit69]

@Nishu Saini Can you please share the correct guided tour steps screenshot as well? or check below:

[Ankit69]

@Nishu Saini Can you please assist on this, after checking the screenshot please let me know the changes to be done to fix the error.