Why is assignment group greyed out?

Genette Wilde
Kilo Explorer

Hi All,

I have an issue where members of a particular team are unable to change assignment group within requests as it is greyed out. Every now and again they may have to assign to another team. The issue is not present within incidents.

 

Regards 

5 REPLIES 5

Genette Wilde
Kilo Explorer

Hi The link you sent is working now thank you