Why is User Criteria Acting Strange?

johnfeist · ‎03-09-2022

I have a very simple user criteria for a catalog item as follows:

I have one user in Cincinnati who is not able to access the item while others are. I've gone so far as to run scripting to show me the reference value for location for both users and it is the same as the sys_id for the Cincinnati record in cmn_location. As this is a catalog item, it is available to all users who have a location of CIncinnati.

All suggestions are gratefully accepted.

:{)

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

Jaspal Singh · ‎03-09-2022

Can you try below.

1. Remove location from user criteria & add again

2. Ask user to try clearing cache once

View solution in original post

Wayne Richmond · ‎03-09-2022

Is this your only User Criteria? Are there conflicting 'Not available for' rules that your one user might be part of?

johnfeist · ‎03-09-2022

Thank you Wayne. It appears that Jaspal's suggestion is what was needed.

:{)

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster