Resolved! sn-record-picker
Hello Team, I want to reduce width of <sn-record-picker> directive. How it is possible? Please provide any solution. Thanks.
Forum Posts
Resolved! What is the significance of "::" in widget HTML field ?
Hello, I need to understand what is the significance of double colon "::" in HTML field of widget. For example in the below code what does :: do. Thanks, Kamlesh
sys_attachment not accessibe
Users are unable to see attachments to records. Setting the stage: Scoped application in a domain separated environment. Deactivated all ACL's for sys_attachment (read)users still unable to see attachments on records....and when using leftnav to go ...
Advanced reference qualifier based on Company
Hi, We are trying to filter using a reference qualifier CI's that belong to the company that the incident is opened by. This is working using " javascript:'company='+current.company " However, we want to add another qualifier where 'current.company.v...
Resolved! Using SlushBucket in Service Portal List Collector
We have a need to use the SlushBucket in the Service Portal Catalog Item in order to allow the user to select multiple options and bring them into a list at a time. In the current out of box system it only allows you to do a typing view (which appe...
Resolved! My Approvals in Simple List
Hi, I'm trying to create a widget for my approvals in a simple list. The "My Approvals" widget has Approve/Reject buttons for each pending approval and it takes up a lot of real estate on the homepage(where I plan to position it). If anyone was abl...
Resolved! Notification Widget
I am wanting to add a notification Widget to our end users default homepage so that when we have an outage of some sort they can get information on the specific issue we are experiencing and not have to put in an incident for the issue. I am hoping ...
Empty results in global search
Hello, I had a user ask if there is any way to hide the empty results in the global search. Does anyone know if an option to do that exists?
What role do I need to give for a RITM to be approved?
What role do I need to give for a RITM to be approved please? We have a user which is ITIL but the approval dropdown is currently greyed out. Thanks, Lisa
Record not found but visible on the list form
Hi, I have a added a record in cmdb_ci table with class as IP switch.The record is present on the list form but not in the form view or in the child table cmdb_ci_ip_switch.The error is below.
boolean true/false value translation
Hello all. I'd like to know how i can change the translation of the value of a boolean true/false field. I mean,when i pick italian language the "false" value is correctly displayed as "FALSO" (but in upper case...), while "true" remains "true". I do...
Resolved! How to make Requested Item's due date field same as Catalog Task SLA?
I have a sla defintion for a catalog item. (5 business days) When I submit the request, I see current date populated on "Estimated Deliver Date of Complete Order" and "Delivery Date". I am expecting the sla duration of 5 days calculated and displaye...
Resolved! Run Business Rule only once
I have a requirement to run the business rule logic only once based on a flag. Initially flag will be null and once it its set, business rule should run and when user tried to modify the record again, business rule should not run.
KB How "Attach to incident" works ?
Hi All,While referring Knowledge Article to any incident/problem, how "Attach to incident" button works.When we click on "Attach to incident" than, knowledge article gets attached to incident/problem, I wanted to understand the working of this button...
Resolved! How to dynamically filter reference field on form Case-form?
How to dynamically filter reference field based on integer choice-field on form (sn_customerservice_case)? Objective: To be able to have the custom reference field pointing at kb_knowledge-table dynamically OnChange-triggered and filtered using the k...
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