I need to grant read-only access to 3 people, to an application we have built based on the Incident table. These 3 users have access to submit an incident via the service portal, but do not have any fulfiller roles, either for this application, nor f...
Hi All,I am not sure what is wrong with report module. On my instance I created a report and tried to edit it but the report does not get saved (just a preloader appears and nothing gets saved) and onclick of Run button the report does not run. Have ...
We've recently moved our ITSM system into ServiceNow and are constantly looking to move of our internal systems into ServiceNow platform. I really like the platform and want to make as much use of it as possible.One think that I know we would like to...
I have a collection of external users that use the instance in a consuming capacity. They go to the catalog and report issues. These users are not part of the company's normal directory or IDM capability. Now that Okta is being leveraged for au...
Dear Team,We have 3 types of users in our organization. 1. Users in company domain having account in AD 2. Users outside company domain having account in AD 3. Local users having account only in ServiceNow NOT in ADAs per the requirement, we want the...
Hi all,I've got a script in a workflow that is populating a field on requested item. However my script is populating the field only in the list view of the record...not the actual form view of the record.I'm troubleshooting this, but anyone know wh...
Hi Community,I need to create an user mailbox with exchange using the Create Mailbox activity.When I try to run the activity with test input, I have the error message below.I chcked my Mid server configuration, it's ok.Using the same Mid server i can...
When discovering VMware using ServiceNow Discovery, I get several records created for a single device. Sometimes it can be a Computer, Windows Server and a VMware Virtual Instance or other times it's just the Windows Server and VMware Virtual Instan...
What is the use of Search Group. In my developer instance these are the below search groups present by default. I disabled the Search group named "task" which covers all the Task related tables.After this i tried to search a specific Incident and i...
Hello,I have a workflow set-up on the sc_request table for the ServiceNow catalog. It works perfectly. I want to populate the Requested For field in the SC task with the info from the Request. I've tried a ton of different things but nothing is wor...
I'm trying to create a new record for a custom table (u_qsse_query) from an 'Icon Link' Widget. If i set the URL to u_qsse_query.do it opens a record but not in the portal (as expected). I have tried linking it to a new page (qsse_log_query) but when...
Hi gang,I want to put together a notification that will send to users who are entered into a reference field on child tasks of a parent record. Here's the scenario:I have a custom table [x_cur_oc_feedback_oc_feedback] that has a [comments] field; thi...
HI all,We are running through a strange issue post Jakarta upgrade with a range of import set rows in one of our transforms(between 4000 and 6700) getting skipped.We are transforming CMDB computers through Eracent database and coalesces on sys_id.The...
Hi,I send a email to a Servicenow instance. The body is copied to the description field, as expected, but it is truncated!The email contains some inline images, but even with them the whole mail size is still <500KB.It checked the "com.glide.email.ma...
In System Definition -> DictionaryI what to white lista a filed (alm_hardware.serial_number) for auditingAudit on (first row) i guess?Now when I want to add the serial number filed it seems that I have to create the filed that is already created in t...
