Hi. I just wanted to document an issue I have come across a few times recently, since I couldn't find anything about it when searching for it.There is a Problem that mentions this error, PRB713498, but the symptoms are not the same in this case.htt...
We have a self hosted instance. I am trying to determine that we have everything activated that we purchased. And what exactly we purchased(I was not involved with the purchase process) . Because we have a self hosted instance I cannot just go to Sub...
Hi everyone,I'm trying to hide the display value in reference filed but it's not working as expected. This is what i cofig in variable:ref_auto_completer=AJAXTableCompleter,ref_ac_display_value=false,ref_ac_columns=first_name;last_name,ref_ac_columns...
Hi All,I have the need to update a business system every time a record is inserted or some of its fields updated. The integration to this system is using SOAP-based web services - I am using a workflow because the SOAP call is async (MID) and it is e...
I am trying the get the actual value of the class of a CI into a catalog item, e.g. AIX Server, Windows Server, with no luck. We have catalog client scripts which will happily put value's such as the description of a CI into a catalog item, a snippet...
One of the amazing features of Service Portal is how it encapsulates each widget into a self-contained component. This encapsulation greatly increases the maintainability and reduces code complexity by breaking the portal or application down into man...
Hello experts, I have create a new content page https://myinstance.service-now.com/cms/index.do And there's a redirect logic for the user to different page : service portal / ess / backend (CMS) Now I want to change the default landing page from h...
I want to make sure that all the user which are currently logged in should be locked out before starting my maintenance work.Is it possible by anyway using script or anything ?
Hi All,We are running Helsinki patch 5 and have started to look at implementing the shopping cart in the Service Portal. The problem we are having is trying to make fields mandatory. See screenshot below showing the field we would like to make mandat...
Hi SNC, I did some customization on my Knowledge article form - I added an approver field, which is a reference field to the User table. Next to the field, I would like to add an icon, which when clicked should open a new Glide Dialog window in whic...
I know this should be an easy fix, but I can't seem to find the attribute/property that manages this UI element.. When Additional comments are added to an Incident, Task, etc., and an email notification is fired - the comments render with a green bac...
I have been trying to determine the best way to migrate our SharePoint Document Center to our ServiceNow Managed Documents application. Specifically, we need to migrate hundreds of Word documents in the most efficient way possible. We successfully mi...
Hi Experts,We have created several "Knowledge" articles and "Product Documentation" Knowledge base articles along with some PDF, Word documents attached.Users who have admin, knowledge_admin, or knowledge role, can view the KB article as well can see...
I'm trying to restrict access so that a couple of users can only access Business Services via the Configuration application. The reason I want to do this is to allow them to create outages if required under Business Services. I've had a look around a...
When searching using the global search (top right of UI, Eureka), the search ignores all my rules for KM articles if the exact article number is entered. The global search ignores the rules for if the article is Retired, passed the valid-to date, r...
