Widget on service portal

[JoseSantosA]

I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is not being displayed. 

I have this piece of code in the server script but it seems I have some access issues because i dont see the log from line #11.

I have made the cloned widged as public, the page is public as well, idk what else i need to make public so this can work

[Anand Kumar P]

Hi @JoseSantosA ,

Can you check instance option for oob widget is same as your cloned widget.

https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/build/service-portal/conc...

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[JoseSantosA]

the oob widget has this config:

 same as the one that I cloned and still is unable to see