Workflow is not triggering

[Tejaswini9]

Hello Guys,

I am working on service catalog implementation, i have created a simple workflow but it is not triggering at all( i have validated and published it but no luck) and i have checked in active context and it doesnot appear in active context at all  i am not where i am going wrong

can anyone guide what could be the error and this is the first time i am creating the workflow, It is created on sc_eq_item table and in the request table the stage is shown as 

can anyone guide me what would be the error in my case and why it is not triggered at all.

Thanks and Regards,

Teju

[Pradeep Sharma]

Hi Teju,

Once the Approval at Request level is approved then the requested item workflow will trigger. Update the state to approved and that will trigger RITM workflow.

[Ankur Bawiskar]

Hi,

Adding to pradeep's point

- Did you customize OOB REQUEST Workflow -> Service Catalog Request

- Ideally it should auto-approve when the price is less than $1000

Please share some details below

1) is the RITM workflow not triggering for other catalog item also OR only for this catalog item

Regards
Ankur

[Tejaswini9]

Hi Ankur,

1) i didnot customise any OOB workflow and we dont have workflow for sc_request table.

2) it is not triggered for other catalog item also 

3) when i manually make the state to approved in the Request table it is triggering my requested item workflow 

What is the resolution for this, please suggest me.

Thank you!

[Ankur Bawiskar · Accepted solution]

Hi,

can you check this workflow is being checked out

If not then

go to wf_workflow_version.list and search for the workflow that you are missing. Check if it's there. It might be unpublished.
publish it

If not then load this xml to wf_workflow_version table via import xml

Refer below article also for help in case you want to load that workflow manually

OOB Service Catalog Request Workflows Missing

Regards
Ankur