
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2020 12:46 PM
I'm unable to highlight a field in a list view. Note, this is a scoped application, although I thought that shouldn't make a difference. I used the Highlighted Values form. See below.
My target field is named "status", which is a choice field type.
Here is what the list view for the x_bari2_work_mgmt_demand table looks like:
Why isn't this working?
Solved! Go to Solution.
- Labels:
-
User Experience and Design

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2020 05:02 PM
Hi Eric,
It looks like you are using the wrong module to highlight the list field values. The way which you have shown works only for agent workspace page. If you want to just highlight the field in the list view, then try below
Either right click on the field you want to change the background color in the list view and select "Configure Styles"
OR
Click on the below link which takes you directly to create style record for a field.
https://<your-instance-name>.service-now.com/nav_to.do?uri=sys_ui_style.do?
- From here, select the table and field and add your own CSS for this field in the style field. i have given some sample to try on as below
background-color:red;
font-size:24px;
color:white;
Save the record and go to the list view of the table and right click on the header to "Personolize List Columns"
Make sure you UNCHECK the "modern cell coloring" box as show below
Now refresh the list and you should be able to see the background color changed based on the value and style you defined earlier.
Hope the that helps.
Thanks,
Arsh

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2020 05:02 PM
Hi Eric,
It looks like you are using the wrong module to highlight the list field values. The way which you have shown works only for agent workspace page. If you want to just highlight the field in the list view, then try below
Either right click on the field you want to change the background color in the list view and select "Configure Styles"
OR
Click on the below link which takes you directly to create style record for a field.
https://<your-instance-name>.service-now.com/nav_to.do?uri=sys_ui_style.do?
- From here, select the table and field and add your own CSS for this field in the style field. i have given some sample to try on as below
background-color:red;
font-size:24px;
color:white;
Save the record and go to the list view of the table and right click on the header to "Personolize List Columns"
Make sure you UNCHECK the "modern cell coloring" box as show below
Now refresh the list and you should be able to see the background color changed based on the value and style you defined earlier.
Hope the that helps.
Thanks,
Arsh
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-30-2020 03:33 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-27-2022 05:54 PM
You can't apply a highlight to any field that is a link. This would include Number, Caller, and any other field that is a reference to another record.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2025 08:54 AM
ServiceNow added highlighting VIP Users. However, when a custom highlight is created on the number, it is still not working.