How to create a manufacturer/vendor/company?

[Russell Abbott]

I created a new company, and a test company, neither of them show up in the 'Company' field of a Hardware record or 'Manufacturer' field of an asset. Both of those fields have 'CanonicalFilter' set as the reference qualifier which is looking at Data Normalization and I'm assuming that would set 'Normalized' field on the company record to be 'true'?

I tested this be creating normalized mappings and re ran the 'Run normalization job daily' scheduled job, with no change. So...

How does one create a new company that will be set to 'Normalized = True', or, how do I get that value to flip in the correct way?

[M Talha]

Hi @Russell Abbott 
These are essentials link for to create a manufacturer/vendor/company.Basically, these all are input manually or automated procdure, that based on organization requirments, following link help for you to understand the methods:
Create a new Compnay
https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/users-and-groups/t...

Manufacturing knowledge 

https://docs.servicenow.com/bundle/tokyo-manufacturing/page/product/mftg-manufacturing/concept/manuf...

If this is helpful for you, please mark it as helpful and don’t forget to leave your comments!

[Russell Abbott]

The link here is what I used to create the test company. I still can't get the 'normalized' field to flip to 'true' for any company that i created manually. So they can't be used in a manufacturer, vendor, or any other reference field that uses 'CanonicalFilter' as the ref qualifier.

[Priyanshu18]

Hi @Russell Abbott 

Manually created company records do not automatically get Normalized = true. The normalization field is only updated when the record is processed through Data Normalization with an existing mapping.

This is what usually works:

1. Create a mapping under Data Normalization > Normalization Mappings that matches the company name you created.

2. Run the normalization job manually (or wait for the daily job).

3. Make sure the company name in your record matches the canonical name in the mapping. If they do not match, the job will not update the record.

If the value still does not flip to true, it is usually because a mapping does not exist, the name does not match, or the normalization configuration is not fully active.

Let me know if you want to check the mapping setup steps as well.