Developer instance is offline

shobhakalya
ServiceNow Employee

3 weeks ago

Hi, My dev instance dev391594 is offline and giving a 502 error.  Even refreshing it does not help. It was working until this morning. Any help is appreciated. Thank you!

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7 REPLIES 7

Dr Atul G- LNG
Tera Patron

3 weeks ago

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Shaqeel
Mega Sage

3 weeks ago

@shobhakalya  

try with different browser, it will work.


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Regards

Shaqeel
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shobhakalya
ServiceNow Employee
In response to Shaqeel

3 weeks ago

Hello - Tried with both Edge and Chrome and also in Incognito mode. Should I just wait for a while and retry? Thank you!

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Dr Atul G- LNG
Tera Patron
In response to shobhakalya

3 weeks ago

Wait is good option here @shobhakalya 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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