how to do this question
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09-29-2025 03:39 AM
The 'priority' field on the incident form should be editable only by users with the 'manager' role
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09-29-2025 06:51 AM
Hi @user_20 ,
As @Ankur Bawiskar has correctly stated, priority is based on impact and urgency according to priority matrix. If you have this requirement, then you could create an ACL for impact and urgency based on defined role. But if you do this, then you also need to take into consideration that no one else would be able to change these fields.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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09-29-2025 07:04 AM
Hi @user_20
please try by using client script
function onLoad() {
if (!g_user.hasRole('manager')) {
g_form.setReadOnly('priority', true);
}
}
