how to fix Transform map issue

meena eethakatl
Tera Contributor

Hi All,

Can some one help me why "Operatonal" field value not successfully ppulating when I did transform map.


Operational values populated based on Operation system, in Transform map Operational field successfully not updated.

Operational 
Value : Window , Label Window Dependent Value :Windows 2000 Professional
Value : Window , Label Window Dependent Value :Windows 2003 Standard
Value : Window , Label Window Dependent Value :Hyper-V

meenaeethakatl_0-1777442260371.png

 

meenaeethakatl_2-1777442292637.png

in Transform map we are just using field mappings, no script being used.


5 REPLIES 5

Ankur Bawiskar
Tera Patron

@meena eethakatl 

Since that field is dependent on Operating System, you should set Operating System as well.

Are you setting that as well?

if not then add that field map and set and then try

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Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

I'm passing Operating System , Operational both columns data from excel sheet. is it because of Operational  has duplicate choice records with same value/label ?

@meena eethakatl 

that should not be an issue

That's fine the same choice in Operational can be shown for different Operating System

share how your excel data looks like and how field map is configured for both

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Giga Patron

Hi @meena eethakatl 

 

Since the operation field depends on the operating system, updating only the operation field using transform map won’t work.

You need to update the operating system as well.

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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