Open Workspace
From left navigation:
- Search → Workspace
- Open:
- Service Operations Workspace
Example:
All → Workspace → Service operations workspace
Step 3:
From left navigation on workspace where we have home, schedules, list, click on list, go to incidents, click on any type. Assigned to you, open. And New button is usually available on the
- Top right corner
- Quick actions panel
Button names – is New
fill fields like-
Field
Caller
Short Description
Category
Impact
Urgency
Assignment Group
Save → Incident generated
