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05-13-2026 11:52 PM
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05-14-2026 03:31 AM
Open Workspace
From left navigation:
- Search → Workspace
- Open:
- Service Operations Workspace
Example:
All → Workspace → Service operations workspace
Step 3:
From left navigation on workspace where we have home, schedules, list, click on list, go to incidents, click on any type. Assigned to you, open. And New button is usually available on the
- Top right corner
- Quick actions panel
Button names – is New
fill fields like-
Field
Caller
Short Description
Category
Impact
Urgency
Assignment Group
Save → Incident generated
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05-14-2026 03:32 AM
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05-14-2026 04:27 AM
Didn't get your question
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2026 03:31 AM
Open Workspace
From left navigation:
- Search → Workspace
- Open:
- Service Operations Workspace
Example:
All → Workspace → Service operations workspace
Step 3:
From left navigation on workspace where we have home, schedules, list, click on list, go to incidents, click on any type. Assigned to you, open. And New button is usually available on the
- Top right corner
- Quick actions panel
Button names – is New
fill fields like-
Field
Caller
Short Description
Category
Impact
Urgency
Assignment Group
Save → Incident generated
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05-14-2026 03:32 AM
Please click helpful if this assisted you in your query.
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05-14-2026 04:27 AM
Didn't get your question
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-15-2026 12:17 AM
actually i searching for servicenow ticket all workspace ow the incident ,problem ,change are done during servicenow ticketing