Knowledge management

[ShariqhM]

Hii everyone,
Just have doubt on how to test this
i have created some knowledge groups and added group types to it and added a role to it which was sn_hr_core.kb_writer  this now i need to test it so help me how to do it like the groups i created having this write thing do i need to create a article to test or i need to impersonate one of the member of them and i guess i dont have any member to that groups cuz it was created newly .

Help me through this 
Thanks&Regards,
Shariqh.

[vaishali231 · Accepted solution]

Hey @ShariqhM 

Yes, to test this you should use a test user who is a member of the newly created Knowledge Group.

Please follow the below steps:

1. Open the newly created Knowledge Group.
2. Add a test user in the Members related list.
3. Make sure the group has the required role, for example sn_hr_core.kb_writer.
4. Impersonate that test user.
5. Try to create a new Knowledge Article in the required Knowledge Base.
6. Also try to edit/update the article to confirm write access.

If the group does not have any members, then no user will inherit the role from that group, so the access cannot be properly tested.

You should also test with another user who is not part of the group. That user should not be able to create or edit articles if the access is configured correctly.

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If this response helps, please mark it as Accept as Solution and Helpful.

Doing so helps others in the community and encourages me to keep contributing.

Regards

Vaishali Singh

Servicenow Developer
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb